Network Dynamics` mission is to provide its customers with services as a standard of excellence that corresponds to best practices in the IT hosting industry. Network Dynamics` goal is to achieve 100% service availability for all services provided to customers and to use a fully redundant network, enterprise grade switch, routing, firewall and server technology to achieve this goal to the best of its ability. A service level contract is an agreement between two or more parties, one being the customer and other service providers. It may be a formal or informal legally binding “treaty” (for example. B internal relations within the department). The agreement may include separate organizations or different teams within an organization. Contracts between the service provider and other third parties are often referred to as SLAs (wrongly) – the level of service having been set by the (main) customer, there can be no “agreement” between third parties; these agreements are simply “contracts.” However, operational agreements or olea agreements can be used by internal groups to support ALS. If an aspect of a service has not been agreed with the customer, it is not an “ALS.” If downtime is less than 45 minutes, our status page shows service availability and all updates for the solution. In the event of a downtime of more than 45 minutes, we prepare an incident report describing the nature of the incident and the steps to take to correct and prevent recurrences.
On status.networkdynamics.com.au FP7 IRMOS, aspects of translating ALS terms to applications into resource-based attributes are also being examined to bridge the gap between customer expectations and cloud provider resource management mechanisms.   The European Commission has presented a summary of the results of various ALS research projects (from specifications to monitoring, management and implementation).  The main point is to create a new level for the SOA network, cloud or middleware, capable of creating a trading mechanism between service providers and consumers. For example, the EU-funded Framework SLA@SOI 7 research projectexplores aspects of multi-level, multi-supplier slas within service-based infrastructure and cloud computing, while another EU-funded project, VISION Cloud, has delivered results in terms of content-based ALS.